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Functional QA & Customer Onboarding Specialist at a Reputable Company
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (24 Sep 2026) Deadline: 30 Sep 2026 Updated about 4 hours ago
Job Description
The Functional QA & Customer Onboarding Specialist will ensure the quality of web and mobile platforms through functional testing while also guiding new customers through the onboarding process and training.
Qualifications & Requirements
- • BA/BSc/HND or equivalent qualification
- • 3–5 years experience in functional testing and customer onboarding
- • Strong analytical and problem‑solving abilities
Required Skills
Responsibilities
- • Conduct daily functional and regression testing of web and mobile applications
- • Test key workflows for various user roles and document any defects
- • Create detailed bug reports with steps, screenshots and videos
- • Maintain testing checklists and produce testing reports for releases
- • Coordinate with development teams to verify fixes and retest resolved issues
- • Lead customer onboarding sessions, provide training and create user guides
- • Offer ongoing support to customers and gather feedback for product improvement