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General Manager (GM) at Phina Consultants LTD
JobSearch
Nairobi 🇰🇪 Kenya
Posted 3 days ago (21 Sep 2026) Updated 2 days ago
How to Apply
Send your CV and a brief summary of your hotel operations experience to jobs@phinaconsultant.co.ke with “Executive Assistant Manager” as the subject line.
Job Description
The General Manager provides overall leadership for a 182‑bed mid‑scale hotel, overseeing all operational divisions and driving commercial performance. Reporting to ownership and the board, the GM translates the business plan into financial results, service excellence and team development. The role demands extensive hospitality management experience, strong revenue management skills and the ability to lead large multidisciplinary teams.
Qualifications & Requirements
- • Bachelor’s degree in Hospitality Management, Business Administration or a related field
- • Eight to ten years of progressive leadership experience in a mid‑scale (3‑star) hotel or comparable hospitality operation
- • Proven track record of delivering financial results, improving service standards and leading large multidisciplinary teams
- • Strong commercial acumen, revenue management and cost‑control expertise
- • Excellent negotiation, stakeholder management and decision‑making abilities
Required Skills
Responsibilities
- • Lead execution of the hotel’s annual business plan, operating budgets, service standards and strategic priorities
- • Direct, mentor and hold accountable all Heads of Department, setting targets and monitoring performance
- • Drive commercial growth through revenue management, cost control and profitability initiatives
- • Oversee guest experience, food & beverage, sales & marketing and support functions to maintain high service standards
- • Develop strategies to increase market share, corporate bookings and event revenue
- • Report financial and operational performance to ownership and the board, ensuring compliance with brand standards