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Genesys Cloud CX Developer at Andishi
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Nairobi 🇰🇪 Kenya
Posted 1 day ago (6 Oct 2026) Updated about 5 hours ago
Job Description
The Genesys Cloud CX Developer provides engineering support for enterprise contact‑center environments, focusing on configuration, integration, and automation within the Genesys Cloud platform. Responsibilities include designing Architect flows, managing IVR and routing, developing API integrations, and supporting migration projects. The role requires strong scripting skills and the ability to troubleshoot complex contact‑center issues.
Required Skills
Responsibilities
- • Design, develop, modify, and troubleshoot Genesys Cloud Architect inbound and outbound flows
- • Configure IVR logic, ACD routing, queues, skills, wrap‑up codes, schedules, and data actions
- • Support voice, chat, messaging, email, and SMS interactions within the contact‑center platform
- • Develop and maintain integrations using Genesys Cloud APIs, REST, OAuth, JSON, and webhooks
- • Build automation services with JavaScript, Node.js, and Python for contact‑center processes
- • Integrate Genesys Cloud with external enterprise applications and cloud services
- • Troubleshoot complex issues involving flows, routing, telephony, and API interactions
- • Utilize Genesys Cloud Developer Tools for configuration inspection, export, comparison, and automation
- • Assist migration of functionality from legacy platforms to Genesys Cloud CX
- • Contribute to CI/CD and Infrastructure‑as‑Code initiatives for configuration management
- • Create automated validation and regression tests for flows and integrations