J
Guest Experience Expert - Bell Attendant at Marriott
JobSearch
Nairobi 🇰🇪 Kenya
Posted 6 days ago (21 Oct 2026) Updated about 4 hours ago
Job Description
The Guest Experience Expert – Bell Attendant ensures a seamless and memorable stay for hotel guests by handling bell services, assisting with luggage, and providing local information. The role involves interacting with guests throughout their visit, processing operational tasks and maintaining high standards of professionalism and safety.
Qualifications & Requirements
- • Diploma in Hospitality Management or related field.
- • One to two years experience in a front‑office or bell‑service role, preferably in a hotel.
- • Strong customer‑service orientation and communication skills.
- • Ability to work on feet for extended periods and lift up to 10 lb.
- • Commitment to maintaining confidentiality and adhering to hotel policies.
Required Skills
Responsibilities
- • Greet and assist guests throughout their stay, handling check‑in and check‑out procedures.
- • Respond promptly to guest inquiries, requests and complaints, ensuring a memorable experience.
- • Process operational tasks such as luggage handling, bell services and coordination with other hotel departments.
- • Prepare and submit daily reports on guest interactions and service activities.
- • Provide local area information and recommendations to enhance guest satisfaction.