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Guest Experience Expert - Concierge at Marriott
Marriott
Nairobi 🇰🇪 Kenya
Posted 5 days ago (1 Oct 2026) Updated 5 days ago
Job Description
The Guest Experience Expert (Concierge) at Marriott creates memorable and personalized experiences for guests throughout their stay. Responsibilities include managing check‑in and check‑out processes, providing local recommendations, and handling special requests promptly. The role requires strong communication, problem‑solving abilities, and a passion for hospitality. It operates within the hotel’s front‑office team in Nairobi.
Qualifications & Requirements
- • High school diploma or equivalent
- hospitality certification is a plus
- • Minimum 1 year experience in front‑office or concierge roles
- • Excellent verbal communication and interpersonal skills
- • Strong problem‑solving ability and attention to detail
- • Ability to work flexible hours, including evenings and weekends
Required Skills
Responsibilities
- • Greet and welcome guests upon arrival, ensuring a smooth check‑in experience
- • Manage check‑out procedures and handle billing inquiries efficiently
- • Provide personalized recommendations on dining, attractions, and transportation
- • Respond promptly to guest requests and resolve issues to exceed expectations
- • Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs