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Guest Experience Expert - Concierge Job Marriott
Marriott
Nairobi 🇰🇪 Kenya
Posted 5 days ago (1 Oct 2026) Updated 5 days ago
Job Description
Responsible for delivering premium concierge services to guests, the role handles inquiries, reservations, and personalized requests to enhance the overall stay. The specialist coordinates with internal departments, provides local recommendations, and resolves issues promptly. Strong communication and hospitality expertise are essential to maintain Marriott’s service standards.
Required Skills
Responsibilities
- • Greet guests and respond promptly to their inquiries and requests.
- • Arrange transportation, restaurant reservations, and local tours on behalf of guests.
- • Provide personalized recommendations for dining, entertainment, and attractions.
- • Coordinate with hotel departments to fulfill special requests and resolve issues.
- • Manage guest complaints and ensure satisfactory resolutions.
- • Maintain accurate records of guest interactions and service requests.
- • Uphold Marriott’s brand standards and deliver exceptional customer service.