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Guest Experience Expert - Concierge
JobSearch
Nairobi 🇰🇪 Kenya
Posted about 7 hours ago (29 Sep 2026) Updated about 7 hours ago
Job Description
The Guest Experience Expert – Concierge delivers personalized services to hotel guests, handling check‑in, check‑out, and special requests while ensuring a memorable stay. The role coordinates with various hotel departments to fulfill guest needs promptly and professionally.
Qualifications & Requirements
- • Experience in hospitality or guest services
- • Strong communication and interpersonal skills
Required Skills
Responsibilities
- • Provide concierge services, including reservations, transportation, and local recommendations
- • Respond to guest inquiries and resolve issues efficiently
- • Coordinate with housekeeping, food & beverage, and other departments to fulfill guest requests
- • Maintain knowledge of hotel amenities and local attractions to enhance guest experiences