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Head of Retail at M-Paya
JobSearch
Nairobi 🇰🇪 Kenya
Posted 6 days ago (30 Sep 2026) Deadline: 10 Oct 2026 Updated 5 days ago
Job Description
The Head of Retail leads M‑Paya’s retail channel across Kenya, driving growth through strategic channel development, partner recruitment, and performance management. The role defines retail footprints, oversees merchandising, and ensures high conversion rates while maintaining strong relationships with dealers and distributors. Leadership, commercial acumen, and data‑driven decision‑making are essential for success. This remote senior position reports to the Chief Commercial Officer.
Qualifications & Requirements
- • Bachelor’s Degree or higher (BA/BSc/HND) with a Postgraduate Diploma in a relevant field
- • Minimum 8 years of experience in retail sales, channel management, or distribution
- • Proven track record of building and scaling retail networks
- • Strong commercial negotiation and relationship‑management skills
- • Ability to analyze market data and develop actionable growth plans
Required Skills
Responsibilities
- • Develop and execute the overall retail channel strategy aligned with business objectives
- • Define retail footprint, channel mix, and route‑to‑market models for target markets
- • Identify and recruit new dealers, retailers, and distribution partners
- • Build and manage a scalable retail network, ensuring adequate market coverage
- • Set performance targets, monitor KPIs, and drive outlet productivity and sales conversion
- • Lead merchandising, brand visibility, and compliance across retail locations
- • Analyze sales data and market intelligence to make data‑driven decisions
- • Coach and mentor the retail sales team to achieve revenue and growth targets