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Head Of Virtual Relationship Management at I&M Bank
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (8 Oct 2026) Deadline: 14 Oct 2026 Updated about 5 hours ago
How to Apply
Submit your application via the I&M Bank portal at imbank.myadrenalin.com.
Job Description
The Head of Virtual Relationship Management will lead the virtual channels of I&M Bank, shaping strategy, driving customer acquisition and cross‑selling, and ensuring operational excellence. This senior role requires translating business priorities into actionable campaigns and managing performance against financial and experience targets. The position reports to senior leadership and collaborates across product, segment and operations teams.
Qualifications & Requirements
- • Bachelor’s degree or higher in Business, Finance, or a related field (Postgraduate Diploma preferred)
- • Proven experience in banking or financial services, especially in digital or virtual channels
- • Demonstrated leadership and people‑management capabilities
- • Strong analytical, strategic planning and commercial execution skills
- • Excellent communication and stakeholder management abilities
Required Skills
Responsibilities
- • Develop and implement the virtual relationship management strategy aligned with the bank’s growth objectives
- • Translate strategic priorities into business plans, sales programmes and customer journeys
- • Lead acquisition, onboarding, activation and cross‑selling initiatives across virtual channels
- • Coordinate campaigns with product and segment heads to achieve measurable commercial outcomes
- • Maintain effective relationships with clients, product providers, operations and control functions
- • Oversee the unit’s financial, customer experience and operational performance targets