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Home Care Scheduler at Solvo Global
JobSearch
Nairobi 🇰🇪 Kenya
Posted 5 days ago (1 Oct 2026) Updated 4 days ago
Job Description
The Home Care Scheduler coordinates caregiver assignments to ensure full coverage of client schedules, while maintaining high service quality and rapid response to changes. Responsibilities include real‑time schedule adjustments, backup caregiver management, and clear communication with both caregivers and clients. Accurate record‑keeping and performance reporting support operational efficiency across the remote workforce.
Qualifications & Requirements
- • BA/BSc/HND or equivalent qualification
- • Experience in scheduling, workforce management, or a related field preferred
- • Strong organizational and communication skills
- • Ability to work remotely and manage multiple tasks simultaneously
Required Skills
Responsibilities
- • Coordinate and assign caregivers to client schedules, ensuring all shifts are fully covered
- • Monitor daily schedules and make real‑time adjustments as needed
- • Optimize caregiver utilization based on availability, skills, and client preferences
- • Manage caregiver call‑outs, cancellations, and last‑minute schedule changes, assigning backup caregivers promptly
- • Maintain updated standby and backup caregiver lists
- • Serve as primary point of contact for scheduling‑related matters, communicating updates promptly
- • Build strong relationships with caregivers to promote reliability and engagement
- • Address client scheduling concerns and ensure a positive experience
- • Maintain accurate records within scheduling and workforce management systems, tracking attendance and coverage metrics
- • Generate reports on scheduling performance and operational efficiency
- • Review daily and weekly schedules for conflicts and coverage gaps, confirming caregiver attendance and assignments