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ICT & Database Intern at Urgent Action Fund-Africa
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (24 Sep 2026) Deadline: 7 Oct 2026 Updated about 4 hours ago
Job Description
The ICT & Database Intern will provide first‑line support for users, manage hardware and software setups, and assist with Microsoft 365 and database administration. The role offers practical experience while contributing to reliable ICT service delivery in a virtual environment. Strong organizational and communication skills are required.
Qualifications & Requirements
- • Bachelor’s degree in ICT, Computer Science or related field (BA/BSc/HND).
- • Approximately 1 year of experience providing ICT support or in a similar internship role.
Required Skills
Responsibilities
- • Provide first‑line ICT support by responding to user requests such as password resets, access issues and application troubleshooting.
- • Configure, set up and maintain laptops, mobile phones, printers and other ICT equipment.
- • Assist with basic hardware, software, operating system and connectivity troubleshooting.
- • Support virtual meetings, webinars and other online events.
- • Log, categorize and track support tickets in the helpdesk system and follow up on resolutions.
- • Perform routine administration of Microsoft 365 applications including Outlook, Teams, SharePoint and OneDrive.
- • Support basic database tasks, ensuring data quality and proper information management.
- • Adhere to cybersecurity and data‑protection principles while handling user data.