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ICT Technician - Digital Workplace Services
International Livestock Research Institute
Nairobi 🇰🇪 Kenya
Posted 1 day ago (23 Sep 2026) Updated 1 day ago
Job Description
The ICT Technician will provide first‑line and second‑line support for Microsoft 365 services, ensuring users can effectively use Teams, Outlook, SharePoint Online and OneDrive. Responsibilities include troubleshooting issues, managing user accounts and maintaining service availability.
Required Skills
Responsibilities
- • Provide first‑line and second‑line support for Microsoft 365 applications including Teams, Outlook, SharePoint Online and OneDrive
- • Troubleshoot user issues and resolve technical problems promptly
- • Manage user accounts, permissions and licensing
- • Monitor service performance and ensure availability