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Information Management Assistant at U.S. Embassy to Kenya
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (6 Oct 2026) Deadline: 19 Oct 2026 Updated about 5 hours ago
Job Description
The Information Management Assistant provides front‑line IT support to embassy users, handling service‑desk queries via multiple channels and performing basic system administration. Responsibilities include troubleshooting hardware and software issues, managing user accounts, and supporting event and VIP IT needs. The role also contributes to training, knowledge management, and cybersecurity initiatives while maintaining a Top Secret clearance.
Qualifications & Requirements
- • BA/BSc/HND in Computer Science, Information Technology, or a related field
- • Minimum 2 years of experience in computer networking operations, network management, or related computer systems
- • Ability to obtain and maintain a Top Secret security clearance
- • Familiarity with IT service‑desk processes and basic system administration
Required Skills
Responsibilities
- • Provide front‑line response to customer queries in person, telephone, email, chat, and self‑service request forms
- • Utilize limited system administrator privileges to address customer issues and provide basic hardware, applications, and systems support on classified and unclassified systems
- • Assist users with routine IT issues, manage user accounts, and help maintain system functionality
- • Collaborate with cross‑functional teams to escalate and resolve complex technical issues
- • Deliver event and VIP IT support
- • Contribute to training, knowledge management, and cybersecurity initiatives
- • Support projects and administrative tasks as assigned