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IT Associate at Aga Khan Education Service, Kenya (AKESK)
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Nairobi 🇰🇪 Kenya
Posted 4 days ago (1 Sep 2026) Deadline: 14 Sep 2026 Updated about 3 hours ago
Job Description
The IT Associate supports the delivery of the organization’s technology services by providing first‑line assistance to end users and maintaining the help‑desk system. They also help plan, implement, and improve the institution’s network, cloud, telephony, and educational technology infrastructure. The role includes documenting procedures and ensuring compliance with cybersecurity policies. Strong customer focus and teamwork are essential.
Qualifications & Requirements
- • Diploma in Information Technology, Computer Science, or a related field
- • Minimum of 2 years experience providing end‑user IT support
- • Strong communication skills in English, both written and verbal
- • Ability to work effectively within a team environment
- • Professional, ethical and confidential approach to handling information
Required Skills
Responsibilities
- • Provide first‑line support and resolve IT incidents and service requests within defined service levels
- • Maintain accurate documentation and keep the IT help‑desk system updated
- • Deliver customer‑service oriented assistance for technology‑related user requirements
- • Support planning, implementation, maintenance, and continuous improvement of computer networks, cloud services, telephony, devices, and educational technology
- • Document and manage technology infrastructure, including security and surveillance systems
- • Apply cybersecurity policies, controls, and compliance programmes