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IT Associate – ERP Support at CFAO Motors Kenya limited (Formerly Toyota Kenya)
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Nairobi 🇰🇪 Kenya
Posted 6 days ago (30 Sep 2026) Deadline: 7 Oct 2026 Updated 5 days ago
Job Description
The IT Associate provides Level 1 support for a range of ERP systems, ensuring system availability, performance optimization, and user satisfaction across CFAO Motors Kenya. Responsibilities include troubleshooting, coordinating super‑users, maintaining service level agreements, and assisting with integration and configuration tasks.
Qualifications & Requirements
- • BA/BSc/HND in a relevant field (e.g., Information Systems).
- • Minimum 2 years of experience providing ERP or IT support.
- • Proficiency with Microsoft Office, Windows, and standard office equipment.
- • Strong analytical and problem‑solving abilities.
- • Ability to work independently and manage multiple priorities.
Required Skills
Responsibilities
- • Provide Level 1 technical support for ERP applications (SAP, Syspro, Navision, MS Dynamics 365, etc.).
- • Monitor ERP performance and resolve bottlenecks or inefficiencies.
- • Coordinate super‑users across business units to deliver first‑line support.
- • Act as liaison between super‑users and external consulting partners.
- • Maintain SLA compliance and conduct regular user satisfaction meetings.
- • Assist with integration, configuration, and customization of ERP modules.
- • Document incidents, resolutions, and maintain support knowledge base.