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IT Service Delivery Lead at Diageo
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (28 Oct 2026) Updated about 4 hours ago
Job Description
The IT Service Delivery Lead will oversee the delivery of reliable, secure and compliant IT services for the Kenya market. Responsibilities include governing service performance, managing incidents, driving continuous improvement and liaising with business stakeholders. The role requires extensive experience in IT service management and strong leadership capabilities.
Qualifications & Requirements
- • Minimum 7 years of experience managing IT services in a complex corporate or multi‑site environment
- • ITIL certification or equivalent experience
- • Experience managing outsourced support services and vendors
- • Broad knowledge of enterprise infrastructure, networks and workplace technologies (Microsoft 365, SharePoint, Teams, Power Platform)
- • Strong stakeholder management, communication and problem‑solving skills
- • Bachelor’s degree or professional certificate in IT or a related field
Required Skills
Responsibilities
- • Own day‑to‑day governance of IT service delivery in Kenya
- • Monitor service performance against agreed SLAs and ITSM processes
- • Lead response to significant service interruptions and communicate with stakeholders
- • Analyse service trends, demand patterns and customer experience to drive improvement
- • Conduct regular service reviews with business stakeholders
- • Manage relationships with outsourced support providers and technology vendors
- • Ensure compliance with security, data governance and regulatory requirements