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IT Specialist at EIDU
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (27 Oct 2026) Updated about 2 hours ago
Job Description
The IT Specialist is responsible for managing staff technology, ensuring secure device operations and providing tiered support across Kenya and Nigeria. The role builds self‑service systems, oversees user access to cloud tools, and manages software licences and vendor relationships. Strong technical expertise and clear communication are essential for maintaining reliable IT services.
Qualifications & Requirements
- • Bachelor’s Degree (BA/BSc/HND) in IT, Computer Science or related field, or equivalent experience
- • Professional certification (e.g., CompTIA, Google IT Support) is a plus
- • Minimum 5 years of experience in IT support, systems administration or IT operations
Required Skills
Responsibilities
- • Manage staff laptops and smartphones, including setup, device management, patching and repairs
- • Resolve staff IT issues and develop a knowledge base for self‑service
- • Conduct basic security hygiene activities and raise staff awareness, escalating complex incidents as needed
- • Administer user access across Google Workspace, Personio, Slack, Metabase and other tools
- • Manage software licences, renewals and vendor costs
- • Design and operate a tiered support system with ticketing and self‑help resources