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IT Support Associate at Food For Education
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (26 Oct 2026) Updated about 4 hours ago
Job Description
The IT Support Associate provides first‑line technical assistance across multiple sites, handling hardware, software and network issues. Responsibilities include managing the support queue, maintaining the asset register and assisting with equipment rollouts. The role requires 2‑4 years of IT support experience and a Bachelor’s degree in a related field.
Qualifications & Requirements
- • Bachelor’s degree (BA/BSc/HND) in IT or a related discipline
- • Two to four years of experience in IT support or help‑desk roles
- • Strong troubleshooting skills for hardware, software and networking
- • Ability to work independently and follow established procedures
Required Skills
Responsibilities
- • Respond to first‑line support tickets and resolve hardware, software and network issues
- • Maintain and update the IT asset register
- • Assist with the planning and delivery of equipment rollouts
- • Document incidents and provide regular reporting on support activities
- • Ensure devices and networks remain operational across HQ, warehouses and field locations