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IT Support Specialist III
Compassion International
Nairobi 🇰🇪 Kenya
Posted about 3 hours ago (28 Oct 2026) Updated about 2 hours ago
Job Description
The IT Support Specialist III provides advanced technical assistance to end‑users, troubleshooting hardware, software and network issues across the organization. The specialist installs, configures and maintains computer systems, ensures reliable connectivity, and documents incidents in the support ticketing system. Strong interpersonal skills are required to deliver courteous, Christ‑centered service while upholding organizational standards.
Qualifications & Requirements
- • Bachelor’s degree in Information Technology, Computer Science or related discipline.
- • Several years of experience delivering IT support in a corporate environment.
- • Strong knowledge of Windows operating systems, Microsoft Office and networking fundamentals.
- • Excellent problem‑solving abilities and customer‑service orientation.
- • Ability to communicate courteously and professionally with all staff.
Required Skills
Responsibilities
- • Diagnose and resolve hardware, software and network problems for end‑users.
- • Install, configure and upgrade operating systems, applications and peripherals.
- • Maintain user accounts, permissions and access controls in Active Directory.
- • Monitor system performance and perform routine maintenance tasks.
- • Document incidents, resolutions and knowledge base articles in the ticketing system.
- • Provide user training and support for standard office applications.
- • Ensure compliance with IT security policies and best practices.