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L1 Customer Support Agent Job BetPawa
BetPawa
Nairobi 🇰🇪 Kenya
Posted 2 days ago (4 Oct 2026) Updated 2 days ago
Job Description
The L1 Customer Support Agent will handle inbound customer inquiries, resolve issues promptly, and ensure a positive experience for BetPawa users. The role requires clear communication, problem‑solving abilities, and basic computer proficiency. It is an entry‑level position with opportunities to develop customer service expertise.
Qualifications & Requirements
- • High school diploma or equivalent
- • Strong verbal and written communication skills
- • Ability to handle multiple customer interactions simultaneously
- • Basic computer literacy and familiarity with online platforms
Required Skills
Responsibilities
- • Respond to customer queries via phone, chat, or email
- • Diagnose and resolve basic technical or account issues
- • Escalate complex problems to senior support staff
- • Document interactions and maintain accurate records
- • Provide product information and guidance to users