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L1 Customer Support Agent - Kenya at BetPawa
BetPawa
Nairobi 🇰🇪 Kenya
Posted 3 days ago (3 Oct 2026) Updated 3 days ago
Job Description
The L1 Customer Support Agent will be the first point of contact for BetPawa’s users, delivering prompt assistance across multiple channels. The role resolves product queries, guides customers through the platform and ensures a positive experience throughout the user journey.
Qualifications & Requirements
- • High school diploma or equivalent
- further education in Business or IT is a plus
- • Strong verbal and written communication skills
- • Ability to multitask and manage high‑volume inquiries
- • Basic computer literacy and familiarity with CRM tools
- • Customer‑focused attitude and problem‑solving mindset
Required Skills
Responsibilities
- • Respond to customer inquiries via chat, email and phone in a timely manner
- • Troubleshoot product issues and provide step‑by‑step guidance
- • Escalate complex cases to senior support or technical teams
- • Document interactions and maintain accurate records in the CRM system
- • Identify recurring issues and suggest improvements to the product team