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L1 Customer Support Agent - Kenya at BetPawa
JobSearch
Nairobi 🇰🇪 Kenya
Posted 6 days ago (30 Sep 2026) Updated 5 days ago
Job Description
The L1 Customer Support Agent will handle client inquiries across multiple channels, provide product information, and resolve issues to ensure a positive customer experience. The role involves conducting call‑out surveys, promoting the product’s value and handling complaints while working independently under minimal supervision.
Qualifications & Requirements
- • At least two years of college education
- • Excellent written and verbal communication skills in Swahili and English (additional languages a plus)
- • Previous experience in customer support
- • Ability to work under pressure with minimal supervision
- • Genuine interest in helping others and delivering exceptional service
- • Strong interpersonal skills and quick learning ability
- • Interest in the sports industry and knowledge of football betting (advantageous)
Required Skills
Responsibilities
- • Respond to customer inquiries through all available engagement channels
- • Provide product information and promote its value to customers
- • Review and address customer complaints and concerns
- • Conduct call‑out exercises to educate clients on existing and new products
- • Perform call‑out surveys to gauge customer satisfaction and brand perception
- • Manage a flexible and dynamic work schedule as needed