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Learning Community & Hub Operations Intern: Nairobi at ALX
JobSearch
Nairobi 🇰🇪 Kenya
Posted 2 days ago (25 Sep 2026) Updated about 22 hours ago
Job Description
The intern will support learners throughout the ALX program by providing onboarding assistance, tracking progress, and offering proactive solutions to challenges. They will also help collect and report data on learner milestones and coordinate communications across multiple channels. In addition, the role involves maintaining hub operations, ensuring cleanliness, safety, and managing stakeholder relationships.
Qualifications & Requirements
- • Bachelor’s degree (BA/BSc/HND) or equivalent
- • Ability to engage and motivate learners from diverse backgrounds
- • Excellent organizational skills and attention to detail
- • Problem‑solving mindset, able to work independently and collaboratively
- • Proficiency with common digital tools such as Google Workspace, Slack, and Zoom
- • Data analysis skills to interpret learner attendance and progress reports
- • Preferable previous experience in education support, customer service, or learner engagement
- • Experience managing social media communities or digital learning platforms
- • Basic understanding of program or project management tools
- • Exposure to data visualization tools (e.g., Google Data Studio, Power BI)
Required Skills
Responsibilities
- • Provide timely support and guidance to learners throughout their ALX program journey
- • Assist with onboarding activities to help learners start their courses successfully
- • Track learner progress, identify challenges, and proactively offer solutions
- • Support data collection and reporting on learner milestones and program outcomes
- • Facilitate communications and engagement campaigns across multiple channels
- • Collaborate with mentors, program managers, and other stakeholders to coordinate learner support
- • Organize learning events, webinars, and workshops to drive community engagement
- • Contribute ideas to improve learner experience processes and systems
- • Maintain strong relationships with hub stakeholders and partners
- • Ensure hub cleanliness, safety, and operational standards through weekly inspections
- • Coordinate with hub support staff to align duties and address challenges
- • Oversee hub access, maintenance, and prompt repairs