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Loyalty & Guest Experiences Supervisor at Fairmont Hotels & Resorts

Fairmont
Nairobi 🇰🇪 Kenya
Live
Hospitality
Posted 10 days ago (26 Aug 2026) Updated 10 days ago

Job Description

The Guest Experience Supervisor ensures daily operations deliver exceptional service that aligns with brand standards. The supervisor leads, coaches, and supports the guest experience team to maintain high-quality interactions. By monitoring performance and addressing issues promptly, the role upholds the hotel's reputation for hospitality excellence.

Required Skills

Responsibilities

  • • Supervise daily guest experience operations to ensure exceptional service delivery and adherence to brand standards
  • • Lead, coach, and support guest experience staff to maintain high-quality interactions