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Manager Endpoint Support at NCBA Group
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (13 Oct 2026) Deadline: 19 Oct 2026 Updated about 1 hour ago
How to Apply
Apply via the NCBA Group career portal at career5.successfactors.eu.
Job Description
The Manager Endpoint Support leads IT technical operations for NCBA Group, focusing on hardware and software fault diagnosis, service monitoring and cost‑effective asset management. Responsibilities include overseeing repair processes, maintaining inventory records and ensuring compliance with ITIL best practices. The role requires a bachelor’s degree in IT or related field and experience in a professional banking IT environment. Strong analytical and communication skills are essential.
Qualifications & Requirements
- • Bachelor’s degree in Computer Science, Information Technology or a related discipline
- • Professional training such as ITIL Foundation (preferred)
- • Demonstrated experience working in a professional IT environment, preferably within banking
- • Strong knowledge of IT service management and endpoint support processes
- • Ability to understand banking business systems and computer operations
- • Excellent analytical, problem‑solving and communication skills
Required Skills
Responsibilities
- • Monitor and manage hardware and software fault diagnosis across the bank’s endpoints
- • Ensure IT technical operations are conducted with integrity, transparency and professionalism
- • Perform inventory checks and maintain accurate asset records to avoid unnecessary procurement
- • Implement cost‑saving measures and track savings against targets
- • Coordinate with IT service teams to prioritize and resolve endpoint issues promptly
- • Maintain documentation and reporting of service performance and incidents