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Mandarin-Speaking Call Centre Agent at Stratostaff
Stratostaff
Nairobi 🇰🇪 Kenya
Posted 10 days ago (26 Aug 2026) Updated 10 days ago
Job Description
The Mandarin‑speaking call centre agent will handle client inquiries and provide support in Mandarin, ensuring a high standard of customer service. The role involves managing calls, resolving issues promptly, and maintaining accurate records of interactions. Strong communication skills and cultural awareness are essential for success.
Qualifications & Requirements
- • Fluency in Mandarin (spoken and written)
- • Excellent verbal and written communication skills
- • Prior experience in a call centre or customer support environment preferred
- • Ability to work under pressure and meet targets
Required Skills
Responsibilities
- • Respond to inbound and outbound calls in Mandarin, delivering courteous service
- • Resolve customer issues and answer queries efficiently
- • Document interactions and update client information in the system
- • Meet performance targets and maintain service quality standards
- • Collaborate with team members to improve service processes