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Marketing & Customer Experience Manager at Kenindia Assurance Company Limited
JobSearch
Nairobi 🇰🇪 Kenya
Posted 6 days ago (1 Sep 2026) Deadline: 18 Sep 2026 Updated about 3 hours ago
How to Apply
Apply via the Kenindia Assurance Company Limited portal at kenindiahr.peopleshr.com.
Job Description
The Marketing & Customer Experience Manager develops and executes integrated marketing, brand and customer experience strategies that drive business growth and enhance brand equity. They lead corporate communications, digital marketing, public relations and customer engagement initiatives to ensure consistent messaging across all touchpoints. The role requires strong leadership, analytical thinking and at least eight years of relevant experience.
Qualifications & Requirements
- • Bachelor’s degree in Marketing, Communications or a related field
- • Minimum 8 years’ experience in marketing, communications or customer experience management, preferably in a service‑oriented industry
- • Proven experience in developing and executing digital marketing strategies
Required Skills
Responsibilities
- • Develop and implement integrated marketing, brand and customer experience strategies
- • Lead corporate communications, digital marketing, public relations and customer engagement activities
- • Ensure consistent brand messaging across all channels and touchpoints
- • Drive business growth by enhancing brand equity and optimizing customer journeys
- • Provide strategic leadership to cross‑functional teams and manage agency relationships
- • Analyse market data and campaign performance to inform decision‑making
- • Oversee content creation, social media, and digital advertising initiatives
- • Manage budgets, timelines and resources for marketing projects