J
Marketing Supervisor at Twyford Tile
JobSearch
Nairobi 🇰🇪 Kenya
Posted 9 days ago (27 Aug 2026) Updated 6 days ago
Job Description
The Marketing Supervisor leads the loyalty program operations, guiding customers through digital systems, optimizing marketing processes and delivering training to internal and external stakeholders. They produce performance reports and collaborate with cross‑functional teams to execute campaigns and promotional initiatives.
Qualifications & Requirements
- • BA/BSc/HND in Marketing or a related field.
- • Minimum 3 years experience in marketing operations, digital system management and team leadership.
Required Skills
Responsibilities
- • Supervise app user loyalty program operations, including gift loading/unloading, exchange orders, gift management and redemption follow‑ups.
- • Guide customers in using digital systems and the app, resolving issues related to the VOSA system.
- • Propose and implement optimization plans to improve marketing processes and digital engagement outcomes.
- • Design, deliver and coordinate training programs for internal teams, customers and partners to enhance product knowledge and digital skills.
- • Plan, organize and execute workshops, training sessions and partner events supporting marketing objectives.
- • Produce accurate reports on loyalty program performance, digital engagement and marketing initiatives to inform management decisions.
- • Collaborate with cross‑functional teams to ensure seamless execution of loyalty campaigns and promotional initiatives.