J
Merchant Relationship Specialist at Network International
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (7 Oct 2026) Updated about 1 hour ago
Job Description
The Merchant Relationship Specialist builds and sustains high‑value relationships with a portfolio of merchants, driving satisfaction, retention and revenue growth through proactive account management and product expansion.
Qualifications & Requirements
- • BA/BSc/HND degree
- • 2–4 years experience in account management, merchant services or fintech
- • Strong communication and relationship‑building skills
- • Ability to understand merchant needs and provide appropriate solutions
Required Skills
Responsibilities
- • Manage a portfolio of merchants and foster long‑term, trust‑based relationships
- • Conduct regular merchant visits to understand business needs and strengthen engagement
- • Represent merchant interests internally, generate insights and remove service obstacles
- • Lead onboarding and training sessions to enable merchants to use the portal independently
- • Maintain comprehensive product knowledge to advise merchants effectively
- • Tailor engagement strategies based on merchant lifecycle stages and priorities
- • Drive usage and transaction‑volume growth across assigned accounts
- • Reactivate dormant accounts through targeted outreach