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Operations and Maintenance Manager
eWATERservices
Nairobi 🇰🇪 Kenya
Posted about 4 hours ago (27 Oct 2026) Updated about 4 hours ago
Job Description
The Operations and Maintenance Manager leads a distributed field team to ensure optimal performance of all live water systems across Kenya. Responsibilities include overseeing system uptime, water quality, non‑revenue water reduction, and rapid resolution of customer issues. The role also manages SmartTap commissioning, stock control, cost‑saving initiatives, and stakeholder relationships while driving continuous improvement through data‑focused management.
Qualifications & Requirements
- • 5+ years managing distributed physical infrastructure or field networks such as water utilities, energy, telecoms or agricultural supply chains
- • Proven experience leading teams of 10+ staff across multiple sites, including remote supervision, hiring, target setting and performance management
- • Experience working with rural communities in Kenya
- • Bachelor’s degree in engineering or a related field
- • Water‑sector experience is an advantage
- • Fluent in English and Kiswahili, both written and spoken
Required Skills
Responsibilities
- • Own performance of all live water systems through Service Delivery Officers and technicians
- • Set maintenance schedules, response standards and escalation routes, and ensure faults are resolved within agreed timeframes
- • Oversee installation and commissioning of new SmartTap units, including stock issuance and quality checks
- • Lead handover of new systems from Engineering to operations, conducting pre‑handover checks and addressing snagging
- • Provide feedback from live operations to Engineering to improve system design and cost efficiency
- • Manage Kenya‑wide stock of SmartTap components and system spares, maintaining accurate records and monitoring usage
- • Track field expenditure, compare system costs against revenue, and lead efficiency and cost‑saving initiatives
- • Run customer care, ensuring swift issue resolution and timely community communication
- • Maintain relationships with key stakeholders, addressing vandalism and disputes alongside the Community Growth team
- • Report system performance and service levels to the Country Director through regular governance