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Operations Customer Expert (Customer Service Representative) - Nairobi Based TP Kenya at Teleperformance
JobSearch
Nairobi 🇰🇪 Kenya
Posted 2 days ago (22 Sep 2026) Updated 1 day ago
Job Description
The Operations Customer Expert provides friendly, empathetic support across phone, email and chat channels, ensuring customers receive accurate information and timely resolutions. By maintaining detailed records and sharing feedback, the role helps improve service processes and sustain high satisfaction levels. Strong product knowledge and excellent communication skills enable effective handling of inquiries and complaints.
Qualifications & Requirements
- • Minimum 1 year of experience in customer service.
- • Degree, diploma, or HND in a related field.
- • Typing speed of at least 40 WPM with 90 % accuracy.
- • Proficiency in English (C1) with excellent grammar.
- • Strong communication and problem‑solving abilities.
Required Skills
Responsibilities
- • Maintain a positive, friendly, and professional attitude toward customers at all times.
- • Respond promptly to customer inquiries via phone, email, and chat.
- • Acknowledge and resolve customer complaints efficiently.
- • Demonstrate thorough knowledge of products to answer questions accurately.
- • Keep detailed records of interactions, transactions, comments, and complaints.
- • Communicate and coordinate with colleagues as needed.
- • Provide feedback on service process efficiency.
- • Ensure customer satisfaction through professional support.
- • Manage database records and draft status reports on service issues.
- • Perform data entry and research to troubleshoot customer problems.