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Operations Customer Expert | Nairobi Based | TP Kenya at Teleperformance
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (9 Oct 2026) Deadline: 31 Oct 2026 Updated about 1 hour ago
How to Apply
Apply through the Teleperformance recruitment portal as indicated in the job posting.
Job Description
The Operations Customer Expert provides high‑quality support to customers through phone, email and chat, resolving inquiries and complaints while maintaining detailed records. The role requires strong communication in English, fast and accurate typing, and proficiency with standard office software. A minimum of one year customer‑service experience and a relevant diploma are required.
Qualifications & Requirements
- • Minimum 1 year experience in customer service
- • Degree or diploma in a related field
- • Typing speed of at least 40 wpm with 90 % accuracy
- • C1‑level English proficiency with excellent grammar
- • Proficiency in Microsoft Word and other IT programs
- • Strong written and verbal communication skills
Required Skills
Responsibilities
- • Maintain a positive, friendly and professional attitude toward customers at all times
- • Respond promptly to inquiries via phone, email and chat channels
- • Resolve customer complaints and provide appropriate solutions
- • Demonstrate thorough product knowledge to address queries efficiently
- • Record all interactions, transactions and feedback in the CRM system
- • Coordinate with colleagues to ensure seamless service delivery
- • Provide feedback on process improvements and service efficiency
- • Manage database records and draft status reports as needed
- • Perform data entry and research to troubleshoot customer issues