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Packet Core Support Solution Architect at Ericsson
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (28 Sep 2026) Updated about 7 hours ago
Job Description
The Packet Core Support Solution Architect is responsible for leading complex investigations and troubleshooting of Packet Core networks, ensuring rapid resolution of customer service requests. The role provides technical leadership during major incidents and collaborates with cross‑functional teams to improve processes and identify business opportunities. Strong expertise in virtualization, cloud environments, and Unix/Linux systems underpins the delivery of stable, high‑performance network services.
Qualifications & Requirements
- • BA/BSc/HND or MBA/MSc/MA in a relevant field such as Telecommunications or Computer Science
- • Minimum 10 years of telecommunications experience, especially in Packet Core support
- • Strong knowledge of Packet Core architecture, EPC, call flows, session and mobility management
- • Experience with virtualization and cloud technologies (OpenStack, Kubernetes, Docker)
- • Proficiency with UNIX/Linux operating systems and IP networking
- • Ability to lead incident response and manage customer escalations
Required Skills
Responsibilities
- • Own and drive complex Customer Service Requests (CSRs) from initiation to closure, ensuring effective coordination and customer satisfaction
- • Lead Packet Core network and node investigations, troubleshooting technical issues and identifying root causes
- • Develop and coordinate solutions to restore and maintain network stability
- • Provide technical leadership during major incidents, emergency handling, customer escalations, and crisis situations
- • Take end‑to‑end ownership of assigned solutions throughout investigation, resolution, and service improvement
- • Build strong customer relationships by understanding their network environment, priorities, and operational requirements
- • Collaborate with engineers and cross‑functional teams to share knowledge and improve troubleshooting efficiency
- • Identify product, process, and service improvements and translate technical findings into clear requirements
- • Identify potential business opportunities arising from customer requirements and operational challenges
- • Escalate recurring problems, process deficiencies, and operational irregularities to relevant stakeholders
- • Create and maintain known solutions and technical knowledge articles