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Partner Onboarding Agent at HCS Affiliates Group
JobSearch
Nairobi 🇰🇪 Kenya
Posted 2 days ago (8 Oct 2026) Updated about 1 hour ago
Job Description
The specialist oversees the end‑to‑end onboarding of new partners, ensuring smooth system setup and operational training. They act as the main liaison, guiding partners from initial contact through activation while resolving technical and operational issues. Strong communication, basic troubleshooting, and a customer‑focused attitude are essential for driving partner success.
Qualifications & Requirements
- • BA/BSc or HND degree
- • 1–2 years experience in partner onboarding, customer success or technical support
- • Strong communication and interpersonal skills
- • Ability to troubleshoot basic technical issues
- • Customer‑focused mindset with attention to detail
Required Skills
Responsibilities
- • Monitor the onboarding pipeline, prioritize high‑priority partners and ensure rapid activation
- • Deliver structured training on platform navigation, storefront management and order fulfillment
- • Provide technical and operational support, troubleshooting device setups, web navigation and login issues
- • Serve as the primary point of contact for partners throughout the onboarding process