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Partner Support Engineer (L3) at NTT Ltd
JobSearch
Nairobi 🇰🇪 Kenya
Posted 8 days ago (28 Aug 2026) Updated 5 days ago
How to Apply
Apply via the NTT Ltd careers portal at careers.services.global.ntt.
Job Description
The Partner Support Engineer will ensure high‑quality service delivery for partner clients by monitoring issues, providing timely resolutions, and identifying opportunities for upselling. The role requires strong technical expertise in network infrastructure and effective communication with internal and external stakeholders.
Qualifications & Requirements
- • Bachelor’s degree (BA/BSc/HND) in Information Technology, Information Systems, Computer Science, Telecommunication or a related discipline
- • Professional certification (e.g., Cisco, Microsoft, Security, Voice Solutions)
- • Minimum 3–4 years experience in network infrastructure support and maintenance
- • Strong customer service and communication skills
- • Excellent organizational abilities
Required Skills
Responsibilities
- • Proactively communicate service‑related issues with partner clients
- • Monitor client services to identify upsell or cross‑sell opportunities
- • Resolve service problems by diagnosing issues, explaining solutions and ensuring timely correction
- • Manage, escalate and drive satisfactory resolution of technical support, service and infrastructure issues related to Internet Solutions
- • Identify, assess and communicate client needs to enhance satisfaction
- • Achieve 95% resolution of all customer issues with acknowledgment within 15 minutes
- • Resolve 90% of incidents within 3 hours and proactively manage them
- • Provide daily reports, identify risks for allocated clients and assist other departments in issue resolution
- • Recommend potential services by collecting and analyzing customer information
- • Identify sales opportunities related to network solutions