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Process Analyst - Real Time Operations at HCS Affiliates Group
JobSearch
Nairobi 🇰🇪 Kenya
Posted 9 days ago (27 Aug 2026) Updated 1 day ago
Job Description
The Process Analyst supports the Real‑Time Operations team by maintaining up‑to‑date process documentation and the knowledge base. They collaborate with Operations, Training and Quality Audits to create and improve SOPs in Confluence. The role requires strong problem‑solving, clear communication and the ability to adapt documentation quickly to changes. They also analyse existing processes to identify improvement opportunities.
Qualifications & Requirements
- • Bachelor’s degree (BA/BSc/HND) or equivalent
- • Minimum 2 years experience in process analysis or documentation
- • Strong problem‑solving abilities
- • Excellent written and verbal communication skills
- • Ability to quickly update processes based on operational changes
Required Skills
Responsibilities
- • Own and manage the department’s Knowledge Base, ensuring documentation is accurate and user‑friendly
- • Create, update, and maintain process documentation and SOPs in Confluence
- • Translate complex operational or technical processes into clear, step‑by‑step instructions
- • Keep documentation current with operational changes, policy updates, system enhancements, and new launches
- • Analyse existing processes to identify inefficiencies and recommend improvements