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Process Analyst - Real Time Operations at HCS Affiliates Group
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (6 Oct 2026) Updated about 5 hours ago
Job Description
The Process Analyst will own and maintain the department’s knowledge base, creating and updating SOPs in Confluence to ensure operational teams have clear, current documentation. The role requires translating complex processes into user‑friendly instructions and keeping documentation aligned with real‑time operational changes.
Qualifications & Requirements
- • Bachelor’s Degree (BA/BSc/HND) in a relevant discipline
- • Strong written communication and documentation skills
- • Ability to quickly understand and update processes based on operational changes
- • Detail‑oriented with a problem‑solving mindset
Required Skills
Responsibilities
- • Own and manage the department’s Knowledge Base, ensuring accuracy and usability
- • Create, update and maintain process documentation and SOPs in Confluence
- • Translate complex operational or technical processes into clear, structured instructions
- • Ensure documentation reflects real‑time changes, policy updates and system enhancements
- • Collaborate with Operations, Training and Quality teams to improve process clarity
- • Analyse existing documentation for gaps and recommend improvements