J
QSSK-CSA-Customer Service Agent at Q-Sourcing Servtec Group
JobSearch
Nairobi 🇰🇪 Kenya
Posted 5 days ago (15 Oct 2026) Updated 4 days ago
How to Apply
Apply via the Q‑Sourcing Servtec Group portal at jobs.qsourcing.com.
Job Description
The Customer Service Agent handles order management, resolves customer inquiries, tracks back‑orders, and generates reports to ensure smooth order fulfillment and high customer satisfaction.
Qualifications & Requirements
- • Bachelor’s degree, BSc or HND
- • Strong verbal and written communication skills
- • High attention to detail and ability to meet deadlines
Required Skills
Responsibilities
- • Capture orders accurately following SOPs with minimal errors
- • Provide order status updates and confirm receipts with customers
- • Coordinate with internal departments to ensure timely order fulfillment
- • Communicate proactively with customers regarding delays or stock issues
- • Update and maintain back‑order records and inform customers of availability
- • Manage customer queries across multiple channels and resolve them promptly
- • Prepare weekly and monthly CRM reports for internal and external stakeholders
- • Maintain detailed and accurate order and query trackers