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Quality & Service Excellence Supervisor at Tsebo Solutions Group
Tsebo Solutions Group
Nairobi 🇰🇪 Kenya
Posted about 4 hours ago (25 Sep 2026) Updated about 4 hours ago
Job Description
The Quality & Service Excellence Supervisor leads the implementation of quality standards and service excellence initiatives within hospitality and food‑service operations. The role ensures compliance with HACCP and food‑safety regulations, conducts audits, and trains staff to maintain high‑quality service delivery.
Qualifications & Requirements
- • Degree or Diploma in Hospitality Management, Hotel Management, Food & Beverage Management, Culinary Arts, Nutrition, or a related field
- • Professional certification in HACCP and food safety preferred
- • Proven experience in quality assurance within the hospitality sector
Required Skills
Responsibilities
- • Develop and enforce quality control procedures across hospitality and food‑service areas
- • Conduct regular audits to verify compliance with HACCP and food‑safety standards
- • Train and coach staff on best practices for service excellence and food safety
- • Investigate non‑conformities and implement corrective actions
- • Collaborate with management to continuously improve operational processes