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Regional Product Support Engineer at Sidel
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (28 Oct 2026) Updated about 4 hours ago
How to Apply
Apply by submitting your CV through the Sidel website at www.sidel.com.
Job Description
The engineer will deliver technical and mechanical support for automation equipment throughout its lifecycle, handling troubleshooting via email, phone, and onsite visits. They will collaborate with field service teams, manage ticketing systems, and ensure proper documentation of issues and solutions. The role requires a bachelor's degree or equivalent and at least three years of technical assistance experience, including knowledge of PLCs, HMIs, and electrical fundamentals. Strong communication skills and the ability to manage warranty and non‑conformity processes are essential.
Qualifications & Requirements
- • Bachelor’s Degree in engineering or a related field (BA/BSc/HND)
- • Minimum three years of technical assistance or field experience
- • Strong knowledge of electrical fundamentals, safety equipment, sensors, motion, servo drivers and inverters
- • Familiarity with beverage technology, both aseptic and non‑aseptic systems
- • Experience with PLC platforms such as Siemens S7, Siemens TIA Portal, B&R or Rockwell Automation
- • Proficiency with HMI software (e.g., Zenon, Citect) and motion control platforms (e.g., Danfoss, Elau)
- • Ability to manage and satisfy customer requests effectively
Required Skills
Responsibilities
- • Provide operational follow‑up and technical support for automation equipment throughout its lifecycle
- • Respond to customer inquiries via email, telephone, RAC, RVA and onsite visits
- • Prepare and distribute troubleshooting documentation for automation issues
- • Offer basic mechanical support to internal and external customers
- • Participate in the contact‑center ticketing system to resolve issues for customers and field service engineers
- • Manage non‑conformity records and warranty costs using the SINCRO tool
- • Support field service engineers during new project installations and service site execution on automation issues