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Relationship Manager at VisionFund Kenya
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (8 Oct 2026) Updated about 5 hours ago
How to Apply
Submit your application via the VisionFund Kenya website at visionfundkenya.co.ke.
Job Description
The Relationship Manager leads branch operations, builds client relationships, and ensures compliance with credit and regulatory standards. Responsibilities include mentoring staff, driving business development, and overseeing loan appraisal processes. The role requires strong risk management, customer service, and marketing capabilities within the micro‑finance sector.
Qualifications & Requirements
- • BA/BSc or HND in Business, Finance, Economics or a related field
- • Minimum 3 years experience in micro‑finance or retail banking operations
- • Strong understanding of credit risk, compliance, and loan processes
- • Excellent communication, leadership, and customer‑service skills
- • Ability to mentor and develop staff
Required Skills
Responsibilities
- • Lead branch operations and mentor staff to achieve the organization’s mission and strategic objectives
- • Ensure high standards of customer service and retention while maintaining compliance with internal and local regulations
- • Develop and maintain critical relationships to enhance business development
- • Promote VisionFund Kenya products and services within the coverage area
- • Implement policies, procedures, and internal controls for credit risk and operational compliance
- • Oversee client assessments, credit appraisals, and loan approvals
- • Conduct regular credit committee meetings and loan quality reviews
- • Monitor field activities, delinquency trends, and enforce early recovery strategies
- • Ensure adherence to KYC, AML, and data‑privacy regulations
- • Prepare for internal and external audits and resolve issues promptly
- • Supervise and develop branch staff, including staffing planning and performance evaluation