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Relationship Officer - Branch Customer Service at Tower Sacco
Tower Sacco
Nairobi 🇰🇪 Kenya
Posted 2 days ago (18 Oct 2026) Updated 2 days ago
Job Description
The Relationship Officer will deliver high‑quality customer service for Tower Sacco by handling inquiries via phone, email, and social media, resolving issues, and processing transactions. The role also involves promoting Sacco products and maintaining accurate CRM records.
Qualifications & Requirements
- • Diploma in Business Administration, Finance, or a related field
- • Experience in customer service or call‑center environments
- • Strong communication and problem‑solving skills
- • Ability to handle confidential information with professionalism
- • Familiarity with banking or micro‑finance products is an advantage
Required Skills
Responsibilities
- • Respond to customer inquiries via phone, email, and social media channels
- • Resolve complaints and issues promptly to maintain high service standards
- • Process transactions and account updates accurately
- • Promote Tower Sacco products and services to existing members
- • Maintain accurate records of interactions in the CRM system