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Relationship Officer
Brightcom Investments Limited
Nairobi 🇰🇪 Kenya
Posted 1 day ago (13 Oct 2026) Updated about 1 hour ago
Job Description
The Relationship Officer acquires new customers, processes loan applications, and manages the loan portfolio while ensuring timely repayments. The role involves conducting due‑diligence checks, assessing creditworthiness, and maintaining accurate records. Strong communication and analytical skills are required to build relationships and meet collection targets. Compliance with lending policies and regulatory requirements is essential.
Qualifications & Requirements
- • Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
- • Minimum 2 years experience in loan processing, credit assessment, or banking.
- • Strong analytical and numerical skills.
- • Excellent communication and interpersonal abilities.
- • High level of integrity and ability to maintain confidentiality.
- • Proficiency in using loan management systems and MS Office.
Required Skills
Responsibilities
- • Identify and approach potential customers within the assigned area.
- • Promote the organization’s loan products and services.
- • Develop and maintain a pipeline of new customers.
- • Build relationships with existing customers and identify cross‑selling opportunities.
- • Conduct regular market visits and provide feedback on customer needs and competitor activities.
- • Receive and process loan applications for new and existing customers.
- • Collect and verify all required customer documents and information.
- • Conduct customer and business visits before recommending a loan.
- • Perform background checks, including ID, credit, employment, and collateral verification.
- • Assess customers’ repayment ability and willingness.
- • Ensure loan applications are complete, accurate, and comply with lending procedures.
- • Explain loan terms, repayment schedules, and obligations to customers.
- • Maintain accurate and up‑to‑date customer and loan records.
- • Provide account statements and approved information to customers as needed.
- • Follow up newly disbursed loans and maintain regular contact with customers.
- • Monitor customer repayments daily and follow up overdue payments.
- • Manage arrears within the assigned portfolio and negotiate payment arrangements.
- • Prepare and submit daily, weekly, and monthly reports on loan and collection activities.
- • Protect customer information and maintain confidentiality.
- • Comply with all lending policies, procedures, and regulatory requirements.