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Reservation Agent at Fairmont Hotels & Resorts
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (7 Oct 2026) Updated about 1 hour ago
How to Apply
Interested candidates should apply via Fairmont Hotels & Resorts on jobs.smartrecruiters.com.
Job Description
The Reservation Agent provides exceptional guest service while maximizing room revenue by accurately handling reservations, inquiries and special requests across multiple distribution channels.
Qualifications & Requirements
- • BA/BSc/HND or Diploma in a relevant field
- • Minimum 1–2 years experience in hotel reservations or front‑office operations
- • High level of integrity, accuracy and attention to detail
- • Proficient in Microsoft Excel and financial reporting tools
- • Ability to work independently, meet deadlines and maintain confidentiality
Required Skills
Responsibilities
- • Process and confirm room reservations received via phone, email, website, GDS and travel agents
- • Accurately enter, modify and cancel bookings in Opera PMS, TARS and related systems
- • Ensure reservations comply with hotel policies, rate structures and availability
- • Verify booking details, room allocations, packages and special arrangements prior to arrival
- • Manage waitlists and follow up on tentative bookings
- • Respond promptly to guest and travel‑trade inquiries