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Reservation Agent at PrideInn
JobSearch
Nairobi 🇰🇪 Kenya
Posted 4 days ago (2 Oct 2026) Deadline: 9 Oct 2026 Updated 3 days ago
Job Description
The Reservation Agent will manage inbound booking enquiries for PrideInn, converting interest into confirmed reservations while delivering exceptional customer service and maximizing revenue through upselling.
Qualifications & Requirements
- • Diploma or vocational qualification in hospitality, tourism, or a related field
- • Minimum two to three years of experience in hotel reservations or front‑office operations
Required Skills
Responsibilities
- • Respond to reservation enquiries via phone, email, and online channels for all PrideInn properties
- • Convert enquiries into confirmed bookings using effective sales and upselling techniques
- • Process reservations, amendments, and cancellations accurately in the PMS/CRS system
- • Manage group and corporate bookings, ensuring special requirements are communicated
- • Maintain up‑to‑date knowledge of room types, rates, amenities, and promotional offers
- • Coordinate with the Revenue Management team to optimize occupancy and pricing