P
Reservation Agent Job PrideInn
PrideInn
Nairobi 🇰🇪 Kenya
Posted 1 day ago (5 Oct 2026) Updated 1 day ago
Job Description
The Reservation Agent manages guest bookings for PrideInn, handling phone and online reservations, providing accurate information on rates and availability, and processing changes or cancellations. They ensure seamless coordination with housekeeping and front‑desk teams to prepare for guest arrivals. The role emphasizes delivering exceptional customer service and maintaining the reservation system.
Qualifications & Requirements
- • Diploma or certificate in Hospitality Management or a related field
- • Excellent communication and customer service skills
- • Proficiency with reservation software and MS Office
- • Ability to work flexible hours, including weekends and holidays
Required Skills
Responsibilities
- • Manage incoming reservation calls and online booking requests
- • Provide accurate information on room rates, availability and hotel amenities
- • Process bookings, modifications and cancellations in the reservation system
- • Coordinate with housekeeping and front‑desk to ensure room readiness
- • Address guest inquiries and resolve reservation‑related issues promptly