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Response Handler / Lead Engagement Executive at CDL Human Resource
CDL
Nairobi 🇰🇪 Kenya
Posted 2 days ago (18 Oct 2026) Updated 2 days ago
Job Description
The Response Handler / Lead Engagement Executive manages inbound client inquiries across multiple marketing channels, ensuring timely and professional first‑contact engagement. The role involves qualifying leads, updating the CRM system, and routing prospects to the appropriate sales teams. Strong communication skills and a customer‑focused attitude are essential. This full‑time position supports CDL’s talent acquisition efforts.
Qualifications & Requirements
- • Diploma or Bachelor’s degree in Marketing, Communications, Business, or a related field
- • Excellent verbal and written communication abilities
- • Experience in customer service or lead handling preferred
- • Proficiency with CRM software and Microsoft Office
- • Ability to work in a fast‑paced environment and manage multiple inquiries
Required Skills
Responsibilities
- • Monitor and respond to inbound client inquiries via email, chat, and social media
- • Qualify leads by gathering relevant information and assessing interest level
- • Enter and update lead details in the CRM system accurately
- • Forward qualified prospects to the sales or recruitment teams for follow‑up
- • Maintain a high standard of customer service and communication throughout the engagement