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Response Handler / Lead Engagement Executive
CDL
Nairobi 🇰🇪 Kenya
Posted 2 days ago (18 Oct 2026) Updated 2 days ago
Job Description
Responsible for promptly responding to inbound leads and engaging prospects across various marketing channels. The role involves qualifying leads, updating the CRM system, and coordinating with sales teams to drive conversions. Strong communication and customer‑service skills are essential to maintain a positive brand experience.
Qualifications & Requirements
- • Diploma or degree in Marketing, Business Administration, or a related field
- • Excellent written and verbal communication skills
- • Strong customer‑service orientation and problem‑solving ability
- • Ability to work independently and meet response time targets
- • Proficiency with CRM software and basic office applications
Required Skills
Responsibilities
- • Respond to inbound leads and inquiries in a timely manner
- • Qualify prospects and capture relevant information in the CRM
- • Engage potential customers through phone, email, and chat
- • Coordinate with the sales team to hand over qualified leads
- • Track and report lead engagement metrics regularly