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Retail Customer Experience Agent - Mobility -Nairobi Job M-KOPA Solar
M-KOPA
Nairobi 🇰🇪 Kenya
Posted 4 days ago (20 Sep 2026) Updated 4 days ago
Job Description
The Retail Customer Experience Agent – Mobility will handle customer inquiries, promote mobile solutions, and ensure a high level of satisfaction for M‑KOPA Solar’s retail clients. The role includes processing orders, resolving issues, and providing product information to enhance the customer journey.
Qualifications & Requirements
- • Diploma or equivalent secondary education
- • Strong communication and interpersonal skills
- • Prior experience in customer service or retail environment preferred
- • Ability to work flexible hours, including weekends if needed
- • Basic computer literacy and familiarity with CRM tools
Required Skills
Responsibilities
- • Respond to customer inquiries via phone, email, and chat
- • Provide product information and recommend suitable mobility solutions
- • Process orders, payments, and service requests accurately
- • Resolve complaints and troubleshoot issues promptly
- • Maintain up‑to‑date records of customer interactions in the CRM system
- • Meet performance targets for response time and customer satisfaction