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Sales Account Manager at Serena Hotels
JobSearch
Nairobi 🇰🇪 Kenya
Posted 11 days ago (25 Aug 2026) Deadline: 8 Sep 2026 Updated 10 days ago
Job Description
The Sales Account Manager drives revenue growth for the resort by building and managing relationships with corporate, MICE, and leisure clients. Responsibilities include identifying market trends, promoting resort services, conducting property tours, and negotiating contracts. The role requires strong sales acumen, networking abilities, and experience in hospitality sales. The manager implements account plans to retain and upsell clients.
Qualifications & Requirements
- • BA/BSc/HND or Diploma in a relevant field
- • Minimum 5 years of sales experience, preferably in hospitality or business development
Required Skills
Responsibilities
- • Identify local business shifts and competitor activities within assigned territories or segments
- • Attend local networking events, business mixers, and tourism expos to gather leads
- • Promote resort offerings actively across assigned corporate and travel agency sectors
- • Deliver enthusiastic, highly professional property tours to prospective clients and event planners
- • Ensure all client collateral, rate sheets, and promotional materials are accurate and up to date
- • Assist clients with custom itinerary planning, menu selections, and spa group packages
- • Maintain and grow a comprehensive portfolio of corporate, MICE, and leisure accounts
- • Negotiate contracts and close commercial agreements
- • Implement structured account plans to maximize client retention and upselling
- • Conduct regular outbound sales calls and face-to-face meetings with mid‑tier corporate and leisure clients